Last updated: October 8, 2026
These policies supplement the Terms of Service and Privacy Policy. Where applicable law requires otherwise, applicable law controls.
Customer-managed on-site backups
SantosHosting provides on-site backup functionality through its hosting management panel where supported by the purchased service. Customers must create and manage their own backups through the panel. The presence of backup controls does not mean backups are created automatically or managed by SantosHosting.
No permanent retention guarantee
On-site backups are not permanent archives. We do not guarantee that backups will be retained forever, remain continuously accessible, or be recoverable after an incident. Backups may be affected by storage faults, hardware failures, administrative operations, service termination, or other technical constraints.
Independent copies strongly recommended
Because backups are stored on-site, an incident affecting the hosting environment may also affect available backups. Download independent off-site copies of important content, databases, and configurations and periodically verify that restoration works. You are responsible for setting an appropriate backup schedule and testing restores.
Data during cancellation or suspension
Hosted content and related backups may be deleted when services are terminated or otherwise handled under our service terms and applicable law. There is no guaranteed recovery window after cancellation, suspension, or deletion.
Account and operational records
Account information, invoices, support communications, access logs, and technical records may be retained for periods reasonably necessary for operations, dispute resolution, fraud prevention, or legal compliance, as described in our Privacy Policy. These records are distinct from customer-created service backups; we do not promise a fixed retention period unless expressly stated for a specific service.
Assistance
Backup questions: [email protected] or the Client Area.