Last updated: October 8, 2026
These policies supplement the Terms of Service and Privacy Policy. Where applicable law requires otherwise, applicable law controls.
Service availability
SantosHosting works to keep hosting services stable and available, using infrastructure monitoring, routine updates, security patches, and maintenance practices. No percentage-based uptime guarantee, monetary service credit, or automatic compensation is offered under this policy. A separate, explicitly agreed service-specific SLA, if any, will govern that service.
Interruptions and maintenance
Service interruptions may result from scheduled or emergency maintenance, hardware or software failures, customer configurations, attacks, upstream provider disruptions, and other circumstances beyond our control. When practical, we will give notice of maintenance or significant incidents through our available communication channels.
Monitoring and status information
A public status page is planned but is not yet available. Until it launches, customers should use the Client Area or contact [email protected] for incident information. A future status page will be an informational channel, not an independent uptime warranty.
Support and remedies
Report interruptions through a client ticket with the service identifier, observed symptoms, and approximate start time. We will investigate and act as reasonably appropriate. Refund requests are governed separately by our Refund Policy.
Scope
This page describes current service availability practices. It does not supersede any written service-specific guarantee expressly offered at purchase.