Last updated: October 8, 2026
These policies supplement the Terms of Service and Privacy Policy. Where applicable law requires otherwise, applicable law controls.
Seven-day request window
Customers may request a refund within seven calendar days of the original payment for the affected service. A request within this window does not guarantee approval.
Discretionary refunds
SantosHosting may issue a full or partial refund at its discretion after reviewing the circumstances, service usage, technical issues, and payment history. Except where applicable law requires otherwise, refund requests submitted more than seven calendar days after payment are normally not eligible for discretionary consideration.
A request for cancellation does not by itself create a right to a refund. Approval is not automatic for unused time, changes of mind, or user configuration issues. Nothing in this policy restricts non-waivable statutory rights or remedies.
How to request a refund
Open a billing ticket through the Client Area or email [email protected] from your account email address. Include your invoice number, the relevant service, payment date, and reason for the request. Do not send complete card details or payment credentials.
Refund processing
If a refund is approved, SantosHosting will communicate the amount and method. The time required for funds to appear depends on the payment provider and financial institution. We do not guarantee a specific processing time.
Billing disputes
If you believe you were charged incorrectly, contact billing promptly. You retain any lawful right to challenge a charge with your payment provider; contacting us first is encouraged but is not a condition for exercising statutory rights.